Businesses that need multiple lines and extensions can’t simply plug their phones into a jack and start talking. They need private branch exchange, also known as PBX, hardware in order to keep their services up and running. The PBX hardware lets them connect lines to each other and connect those lines to either a PSTN (public switched telephone network) or the Internet.
What are the Benefits of a PBX System?
One of the main benefits of using a PBX system is that it saves businesses the cost of having to maintain separate phone lines for every employee that needs one. Using PBX hardware a business can have more phone extensions than actual phone lines cutting costs and the amount of effort needed to set up each line. Another benefit to using a PBX system is custom features like voicemail, interactive voice response, call recording and much more.
Custom Cloud PBX Systems: The New Age of Technology
With cloud PBX systems all of your employees can stay connected at the push of a button, even if you are located in different states or countries. You can also access the many features that come with a custom cloud PBX system like;
- Call forwarding
- Call mentoring
- Online call records
- Employee line directories
- And more
When it comes to PBX systems there are a few different types to choose from.
IP PBX System
An IP PBX is an upgrade from the traditional PBX which is done through landlines that use the public switched transport network (PSTN). They are more costly than other PBX systems but cost less than traditional PBX systems while offering more features. This is a good system for companies that want control over their PBX in-house.
Hosted PBX System
A hosted PBX system is one of the most popular options for businesses. It is operated off-site and maintained by the VoIP provider. All the business has to do is pay a low monthly fee and it will have access to all of the advantages of using a PBX phone system without any of the headache of setting it up and maintaining it.
Virtual PBX System
Virtual PBX, also known as cloud PBX, systems are almost exactly the same as hosted PBX systems. The main difference is that they cost less than hosted PBX systems but they offer fewer features. Calls are run through the Internet and businesses are only responsible for the phone calls made saving them time and money, while increasing sales.
With cloud technology small business owners can cheaply and efficiently keep in touch with their employees, customers, and potential customers. You can route all your phone calls quickly and easily as well as store any important data you have. You will never have to worry about missing a call or your employees not being able to reach each other ever again.