Types of Custom Cloud PBX Systems

Businesses that need multiple lines and extensions can’t simply plug their phones into a jack and start talking. They need private branch exchange, also known as PBX, hardware in order to keep their services up and running. The PBX hardware lets them connect lines to each other and connect those lines to either a PSTN (public switched telephone network) or the Internet.

What are the Benefits of a PBX System?

One of the main benefits of using a PBX system is that it saves businesses the cost of having to maintain separate phone lines for every employee that needs one. Using PBX hardware a business can have more phone extensions than actual phone lines cutting costs and the amount of effort needed to set up each line. Another benefit to using a PBX system is custom features like voicemail, interactive voice response, call recording and much more.

Custom Cloud PBX Systems: The New Age of Technology


With cloud PBX systems all of your employees can stay connected at the push of a button, even if you are located in different states or countries. You can also access the many features that come with a custom cloud PBX system like;

  • Call forwarding
  • Call mentoring
  • Online call records
  • Employee line directories
  • And more

When it comes to PBX systems there are a few different types to choose from.

IP PBX System

An IP PBX is an upgrade from the traditional PBX which is done through landlines that use the public switched transport network (PSTN). They are more costly than other PBX systems but cost less than traditional PBX systems while offering more features. This is a good system for companies that want control over their PBX in-house.

Hosted PBX System

A hosted PBX system is one of the most popular options for businesses. It is operated off-site and maintained by the VoIP provider. All the business has to do is pay a low monthly fee and it will have access to all of the advantages of using a PBX phone system without any of the headache of setting it up and maintaining it.

Virtual PBX System

Virtual PBX, also known as cloud PBX, systems are almost exactly the same as hosted PBX systems. The main difference is that they cost less than hosted PBX systems but they offer fewer features. Calls are run through the Internet and businesses are only responsible for the phone calls made saving them time and money, while increasing sales.

With cloud technology small business owners can cheaply and efficiently keep in touch with their employees, customers, and potential customers. You can route all your phone calls quickly and easily as well as store any important data you have. You will never have to worry about missing a call or your employees not being able to reach each other ever again.


Modern Business Phone Systems Let You Record Phone Calls

The ability to record a phone call has become very important to both business owners and every day phone users. With technology constantly changing and work habits becoming more mobile the need to record phone calls is increasing. Businesses that want to make sure their customer service representatives are doing a good job can benefit from recorded phone calls as much as the everyday phone user can benefit from recording a phone call between them and their friend outlining the plans for an upcoming party.

How Does Call Recording Work?

When you start recording a phone call the actual recording takes place on a recording system with software that is installed to manage calls and secure recordings. Most of today’s call recording software apps rely on an analogue signal that runs via a call recording adapter or a telephony board. Digital signals are a little harder to capture. In order to capture digital lines so they can be recorded a hardware adapter is used to convert the digital signal into an analogue one so it can be decoded easier.


Once a business’ phone system is set up to record calls the feature ‘automatic call recording’ can be activated which will record all of that phone extensions incoming and outgoing calls.

How Can Businesses Benefit From Recording Phone Calls?

  • Customer Satisfaction. One of the biggest benefits to recording calls is the ability to improve your relationship with your customers. By monitoring how your employees interact with your customers you can determine what is working and what is not. If your customers have any complaints you can also review them and correct any issues before they become a big deal.
  • Quality Control. Recorded phone calls also help businesses make sure the correct information is being given or received like credit card information, any service quotes, or product deals offered, etc.
  • Training and Performance Help.By recording phone calls you can then playback examples of good customer service and bad customer service in order to train any new people hired. The recordings can also be used as feedback when performing employee evaluations.

Small, medium, or large, no matter what size your business is being able to record phone calls can help make or break your company. If a simple miscommunication blows up into a lawsuit regarding anything that happened between your business and a customer your recordings are insurance that may help prevent you from being liable. In the end it’s always better to be safe than sorry and get call recording for your business phone system.


What’s The Usual VoIP Network Quality Like?

When choosing a phone system, quality is of utmost importance. Poor quality can cost you in customers, time, energy, and connections. Rather than struggle and put yourself in the position of losing from poor call quality, protect yourself by choosing a VoIP network for your calls. VoIP network quality is better than you’d expect it to be. To be clear, VoIP network call quality is better than most other options out there. Below are some of the features of this network and how it can help you protect your calls and ensure that you are getting the best service available.

 What is VoIP Network?

To most people, this type of network is unfamiliar. A VoIP network is a system that delivers voice communications and multimedia over the internet, or an IP to be more specific. This type of system is extremely common, but most are unaware that they are using it. For example, the most popular VoIP network is Skype. However, if you have an office setting, then your VoIP system is going to be a bit different. These days, most VoIP networks operate through broadband connections, which mean that you get your calls directly over the internet. In most cases, you can even send calls through the internet too.

 Quality of the Call

In general, the call quality over the VoIP network is very good. However, there are a number of cases where you can go for the extra protection and enhance your quality in the case that you may be having issues. Below are a few of the option that you can utilize.

The first option is what is known as Jitter Buffers. These are temporary stores that minimize delayed variation in your calls. They also prevent packets from arriving too late, thus ensuring consistent connection and quality.

The next way to enhance your call quality when using a VoIP network is to prioritize your VoIP network. This means that you should be using policy based network management and bandwidth reservation systems. These two types of technologies will prioritize your network and prevent any issues that may arise.

Finally, if you really want to secure the system, use the highest internet speed possible. For example, DSL and fiber optic cable internet are the systems that offer you the fastest internet, and thus the highest call quality available. With these technologies, you shouldn’t have any problems.

The A-B-C’s Of Business Telephony

When it comes to business telephony today it extends far beyond the limitations of a traditional desk phone. It has become a method of communication, collaboration, mobility, and even video. As communication abilities become even more unified they will be able to deliver a higher return on investment then telephony ever did before.

Telephony: The Way You Communicate With Everything

Telephony is a term that is simply defined as the technology that allows people to have long distance voice communication. It originates from the word telephone, which means speaking from far. Since its creation the term telephony has broadened into a term that covers a variety of different communication methods but in its broadest sense represents phone communication, mobile communication, Internet calling, faxing, voicemail, as well as video conferencing. When it comes to what telephony is or isn’t it’s pretty hard to draw a clear line.

Different Types of Business Telephony


Businesses are starting to realize how important it is to have a hosted communications platform, which is why many are turning to the new opportunity and low cost associated with the cloud. Cloud-based telephony for businesses can significantly reduce any operational costs and are completely customizable for every unique business.

Cloud-based telephony isn’t the only type of telephony available to businesses. Here are a few other types of telephony and how businesses can benefit from them.

  • Voice over IP/Internet Telephony. Voice over Internet Protocol, or VoIP, and Internet telephony are two terms that are interchangeable most of the time, although they are not quite the same thing. They both refer to the channeling of voice calls and voice data through IP networks and the Internet. The biggest benefit for businesses when using VoIP telephony is the ability to eliminate the costs associated with dedicating a line like with public switched telephone networks.
  • Mobile Telephony. Who doesn’t carry a mobile phone in their pocket these days? This is the greatest way businesses can reach their audience while spending the least amount of money. Many mobile telephony applications allow free calls or messages to be sent no matter where you are making it the perfect method of communication between businesses and their customers.
  • Non-Voice Telephony. Faxing, video, and voice conferencing all fall under the banner of telephony since they end up getting mixed up on one channel. Faxing uses the phone line and phone numbers to transmit messages. Video conferencing works the same way voice over IP works just with video added in real-time.

For businesses a telephone system is one of the most essential tools to their success. The telephony system that is chosen is the primary link between a business and its customers, clients, as well as its partners. So it is critical to choose the best service that is the right size and fits the needs of your business.


A Quick Look At VoIP Clients

VoIP technology allows you to be able to place a phone call online and reach another computer or a phone easily. It is a very cost-effective solution to many people’s phone needs and lets you access many features that would require a lot of hardware without any additional hardware needed.

What is a VoIP Client?

A VoIP client is a software application that can also be referred to as a softphone. Normally it is installed on a computer and then allows the user to make VoIP, also known as voice over Internet protocol, calls. With the help of the VoIP client, you can make cheap and even free local and international calls with plenty of features to play around with. For example, if you are making a call to someone with the same VoIP service provider as you many times the call will be free.


When first installed on a computer a VoIP client will need hardware that allows the user to communicate. This can be earphones, headsets, a microphone, web camera, etc. In order for you to begin making VoIP calls you have to be working with a VoIP service. This service is available at a subscription price from a VoIP service provider and you just choose the best package for you. A lot like picking out packages for your mobile phone service.

Features of VoIP Clients

VoIP client software can carry many different features. The most basic feature is when it is simply a softphone. This means that it has a dialing interface, can remember a few contacts, has user ID and a few other basic features. The more complex VoIP clients not only make and receive calls but carry out a variety of different functions like voice security, QoS support, video conferencing, network statistics, and more.

Modern Day Example of a VoIP Client

Many people have heard of Skype, the software used worldwide to make and receive both voice and video calls. Most of these calls are free since they are made from one user on the platform to another user using the same platform. All you have to do is download the application and install it and you are well on your way to making your first online phone calls.

If you are looking for the best communication method for you or your company then look no further than VoIP technology. Having a VoIP client can be a great asset to your business and all you have to do is login and make your phone call.